Or at least they don’t care at all about winning me back as a customer! Just check out their very thoughtful response to the complaint I sent them:
Megabus.com strives to provide you with the best possible service, and when
you feel that it fails to meet your expectations, it is important for us to
know. We apologize that you received service that prompted you to contact
us with a complaint, and we regret any inconvenience or frustration that
your experience has caused you. We can assure you that the appropriate
measures will be taken to avoid a reoccurrence.
Your patronage is important to us, and we hope you will continue to give us
the opportunity to serve you again.
Thank you for using Megabus.com we appreciate your business.
Megabus Customer Service Specialist”
Touching, right? Of course I didn’t expect anything as radical as a refund, but they didn’t even offer a travel voucher OR spell my name correctly. FAIL.